30-Day Purchase Protection & Return Guarantee

Our commitment to horological excellence is supported by our comprehensive customer satisfaction guarantee.

1. Pre-Shipment Approval Rights

Because we provide high-resolution QC photographs and timegrapher video clips of the exact watch you will receive, you have the right to approve or reject the watch prior to dispatch. If you are not completely satisfied during the QC phase, you may request an exchange for another batch or a full 100% refund.

2. Damage or Defect Upon Arrival

If your package arrives with transit damage or a mechanical discrepancy, please contact our VIP Concierge via WhatsApp or Telegram within 7 days of delivery. We will arrange a prepaid return and dispatch a replacement timepiece or initiate a complete refund.

3. 2-Year Mechanical Movement Warranty

All watches are backed by an extensive 2-year movement warranty covering internal factory defects, winding mechanism failures, and regulation services.